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Marketing Management 12e Kotler, Keller

Stan

Niewielkie ślady używania na okładce. Wewnątrz zaznacznenia na kilku stronach. Ten egzemplarz to tzw. economy edition.

O książce

Kotler/Keller is the gold standard in the marketing management discipline because it continues to reflect the latest changes in marketing theory and practice.

Topics covered include brand equity, customer value analysis, database marketing, e-commerce, value networks, hybrid channels, supply chain management, segmentation, targeting, positioning, and integrated marketing communications.

For marketing professionals who place special emphasis to creativity and imagination in marketing management.

Spis treści

Part I. Understanding Marketing Management

Chapter 1--Defining Marketing for the 21st Century
Chapter 2--Developing Marketing Strategies & Plans

Part II. Capturing Marketing Insights

Chapter 3--Gathering Information & Scanning the Environment
Chapter 4--Conducting Marketing Research & Forecasting Demand

Part III. Connecting with Customers

Chapter 5--Creating Customer Value, Satisfaction, & Loyalty
Chapter 6--Analyzing Consumer Markets
Chapter 7--Analyzing Business Markets
Chapter 8--Identifying Market Segments & Targets

Part IV. Building Strong Brands

Chapter 9--Creating Brand Equity
Chapter 10--Crafting the Brand Positioning
Chapter 11--Dealing with Competition

Part V. Shaping the Market Offerings

Chapter 12--Setting Product Strategy
Chapter 13--Designing & Managing Services
Chapter 14--Developing Pricing Strategies & Programs

Part VI. Delivering Value

Chapter 15--Designing & Managing Value Networks & Channels
Chapter 16--Managing Retailing, Wholesaling & Logistics

Part VII. Communicating Value

Chapter 17--Designing & Managing Integrated Marketing Communications
Chapter 18--Managing Mass Communications: Advertising, Sales Promotion, Events & Public Relations
Chapter 19--Managing Personal Communications: Direct Marketing & the Sales Force

Part VIII. Creating Long-Term Growth

Chapter 20--Introducing New Market Offerings
Chapter 21--Tapping into Global Markets
Chapter 22--Managing a Holistic Marketing Organization